Either her husband, who couldn’t move, went to China with her, or they’d lose the entire amount they paid for the vacation. But when she tried to change the reservation, a Groupon representative told her she couldn’t make any changes to the itinerary. “I am 74 years old and would like a person with me for safety,” she says.Ī Rewards Travel China representative told her she could transfer her husband’s ticket for just $150. So she phoned Rewards Travel China to see if his part of the trip could be transferred to another person. Johnson-Roegner didn’t have travel insurance, which would have reimbursed her for canceling her trip. “My husband had an operation on his spine twice and is not able to walk,” she told me. Don’t even think about it.Īnd, of course, Johnson-Roegner’s problem was: She thought about it. Once you’ve pushed the “buy” button, you can’t change anything. Why, on Groupon, of course! Mind the fine print on your Groupon GetawayĪh, but there’s a catch. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.Įnd your tour off with a visit to an ancient water-town to see traditional architecture, stone bridges & meandering river ways, and then have some time to explore Shanghai at your leisure.Īll your China dreams, packed in 10 days. We are dedicated to helping customers enjoy their trip. See the exquisite architecture and pleasant surroundings at the Summer Palace.Įxplore Shanghai’s Bund Waterfront, the fascinating Shanghai Museum, and walk on the pedestrian-friendly Nanjing road.įareportal’s portfolio of brands includes CheapOair and OneTravel. Walk along the Great Wall of China, stroll through Tiananmen Square, and then lost yourself within the Forbidden City while in Beijing. (By the way, pardon the verbal infelicities.)Įxplore China on this must-see tour of Beijing Shanghai. The 10-day tour looks almost too good to be true. Here’s what happened: Johnson-Roegner and her husband paid $2,498 for a trip to China through a company called Rewards Travel China. Why she needed to cancel her Groupon Getaway It also underscores the highly restrictive nature of some Groupon Getaways, as well as the importance of a reliable travel insurance policy. Johnson-Roegner’s case is a sad reminder that talk is cheap and that the fine print overrides any verbal promises a representative makes. So why is she stuck with an unusable tour - and is there anything my fearless crew of advocates can do to help her? Her tour operator, Reward Travel China, suggests the terms of her vacation are flexible.
Joan Johnson-Roegner needs to cancel her Groupon Getaway.
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